What should I do if there is an emergency?
are experiencing a potentially life-threatening
emergency, call 911 immediately.
need urgent care treatment (for conditions such as a
cold or a broken bone) during business hours, call
after-hours urgent care treatment, visit your
nearest hospital. (Ochsner Medical Center – West
Bank is located less than a mile from the Gretna
Valentine Medical Center at 2500 Belle Chasse
What are your hours?
Business hours are Monday through Friday, 7:30 am to
Where are you located?
Valentine Medical Center is located at 1620 Belle
Chasse Highway in Gretna, LA. A printable map,
directions, and the full address are available on
the location page.
What do I need to bring with me?
this is your first visit to Valentine Medical
Center, you should bring any medical records you
have, as well as a list of any current medications
you are taking. You should always bring your
insurance card and a valid picture id.
following forms of identification are accepted:
Government-issued identification card
do I get a copy of my medical records?
obtain a copy of your medical records, send a
written request to the following address:
Valentine Medical Center
1620 Belle Chasse Highway
Gretna, LA 70056-7057
can also fax your request to
you please define some basic healthcare and
Copayment – A copayment, also known as a copay,
is a flat fee that an insured person is required to
pay each time he or she fills a prescription, sees a
doctor, or receives medical services of any kind.
The amount of your copay is predetermined by your
insurance company based on the insurance plan to
which you belong and can vary depending on the type
of service you require.
Medicare – Medicare is an insurance program
funded and administered by the federal government.
It covers people who are over the age of 65 or who
have certain disabilities that qualify them for
Out-of-pocket – Any fee that a patient pays
for with his or her own money.
Referral – Written approval, provided by your
primary care physician, that allows you to obtain
specialized medical care.
do I get answers if I have questions about my bill?
firstname.lastname@example.org or call
What if I have additional questions?
have additional questions that weren’t answered
here, you can e-mail
email@example.com or call